MOONCHILD

Notice of cancellation of the performance in MOONCHILD

The performance will be canceled in consideration of the situation both in Japan and overseas due to the fact that Billboard Live Osaka was scheduled for May 25 (Mon), 2020 and Shibuya Club Kuatro performance on May 26 (Tuesday).

Tickets purchased will be refunded from April 24th (Friday) at the Play Guide and Ticket Desk for purchase of tickets. For more information, please visit the website of Billboard Osaka.

Refunds will be available for Tokyo performances from April 27 (Mon) to July 31 (Fri). Your ticket will be required at the time of refund, so please keep it in a safe place. The refund method differs depending on the place of purchase, so please check the details below before proceeding.

We apologize for any inconvenience to the fans who were looking forward to the performance and everyone involved, and to all the companies who cooperated with us on this occasion.

April 24, 2020

Live Nation Japan

Overview of MONCHILD Visit to Japan
[Cancellation of performance] May 25, 2020 (Monday) Billboard Live Osaka

1st SET: Open 17:30/Start: 18:30 | 2nd SET: Open 20:30 / Start 21:30

Service Area： ¥7,900 / Casual Area： ¥6,900 

※All prices include tax ※Preschool children (under 6 years old) Not allowed
Contact https://www.billboard-live.com/pg/contact/index.php?area=osaka

Refund details http://www.billboard-live.com/membersarea/20200324_announce_osaka.html

[Cancellation of performance] Tuesday, May 26, 2020 Shibuya Club Kurotoro

OPEN 18:30 / START 19:30

Standing: ¥7,000 (one additional drink fee)

※All prices include tax ※Preschool children (under 6 years old) Not allowed

Planning, production and invitation: Live Nation Japan

Cooperation: BEATINK

Contact [email protected]　

Performance Link Tokyo: https://www.livenation.co.jp/artist/moonchild-tickets

Performance Link Osaka: http://www.billboard-live.com/pg/shop/show/index.php?mode=detail1&event=12004&shop=2

Contact
Live Nation Japan | Sahide Hidaka | 03-6427-2501｜ [email protected]

[5/26 MONCHILD Performance Refund Method]

※After the refund period, you will not be able to refund the ticket fee, so please complete the procedure within the period.

●Those who purchased at Ticket Pia

Refund period: April 27 (Mon) 10:00 to July 31 (Fri)

[For those who receive over-the-counter (Seven-Eleven / FamilyMart / Ticket Pia Shop)]

Refunds will be made at the store where the ticket was issued. Please bring your ticket to each store issued during the refund period and come to the store. (* Tickets issued at the store indicate the name of the store purchased at the bottom of the ticket.)

※If you have not issued a ticket yet, please issue a ticket at the store once and proceed. The "ticket fee" required at the time of issuance will be refunded at the time of refund.

※Please note that refunds will be made during Ticket Pia business hours. (Business hours of the Pia store vary depending on the store.)

※Seven-Eleven offers a 24-hour refund after 10:00AM the day after the ticket is issued. (Please note that refunds cannot be accepted on the day of the ticket issuance.)

※FamilyMart offers a 24-hour refund. (* Every week except Tuesday and Wednesday from 2:30 to 5:30.)

If you are a customer who purchased at Ticket Pia stores or convenience stores and cannot come to the store where you purchased the product, we will respond by mailing it to the following e-mail center within the deadline. For more information, please refer to the following link.

[Receiving delivery]

It must arrive by 7/31 (Fri), and please return it to the following address (email center) by simple registered mail, courier, or specific record mail. Refunds will be made with the postal transfer payment certificate. (* "Ticket Pia XX Reservation Center" and "Ticket Pia Website" are listed at the bottom left of the ticket. If you use the Pia partner service, the name of the site you are using is listed. )

●Precautions for Return

Please be sure to enclose a memo with the following contents when returning the ticket.

1.Address of the refund destination

2.Name

3.Phone number that can be contacted

※If there is a difference between the contents of the memo and the enclosed contents, we may check it over the phone.

4.Unit price of return ticket

5.Number of return tickets

●Return address

 〒150-0011 Shibuya First Tower 1-2-20 Higashi, Shibuya-ku, Tokyo

 To Pia Co., Ltd. Ticket Pia Mail Center "MOONCHILD Performance"

Refunds will be made with the postal transfer payment certificate.

The postal transfer payment certificate will be sent in a green envelope from the Postal Savings Office. As soon as you receive it, please bring your identity verification card and cash it at the post office.

※Refunds will be made up to 3 to 4 weeks after the end of the refund acceptance period due to the procedure. Thank you for your understanding.

<Refund method> http://t.pia.jp/guide/refund03.jsp

Contact Ticket Pia Information 0570-02-9111 (10:00 to 18:00)

[Purchased from English page]

We will cancel your credit card at the time of purchase.

There is no need for the customer to do so.

※The cancellation process will be completed after the refund period, so it may take 2-3 months to refund.

In addition, refunds can be made at the store where the ticket was issued, but please do not visit the store.

※If a refund is made by mistake at the store, the credit card will not be canceled.

※A 24-hour refund is possible after 10:00AM the day after the ticket is issued. (Please note that refunds cannot be accepted on the day of the ticket issuance.)

Inquiries about refunds for English page: [email protected]

●Those who purchased with Lawson Tickets

Refund period: April 27 (Mon) 10:00 to July 31 (Fri)

※If you purchase at a convenience store, you will be reimbursed at the convenience store Lawson or Ministop store where you purchased it.

(Note 1) Please note that refunds will not be available for ticket stubs that are missing.

(Note 2) Other fees other than ticket fees will be refunded in full. At that time, various fee tickets handed at the store when purchasing the ticket are required. Please note that we will not be able to refund the external fee if you lose various fee tickets.

◆For details on how to operate Loppi, please refer to the following URL.

http://l-tike.com/oc/lt/haraimodoshi/

Contact Lawson Ticket [email protected]

●Those who purchased with ePlus

Refund period: April 27 (Mon) 10:00 to July 31 (Fri)

[People who have already issued a ticket at a convenience store]

Please complete the refund procedure at the store where you received it. Please complete the refund procedure from 10:00 on April 27 (Mon) to 7/31 (Fri) 23:59.

I'll refund you in exchange for a ticket. After the refund period, refunds will not be possible.

[Those who have already issued a ticket for delivery]

Please send your ticket to e-plus by special record mail.

※It must arrive by 7/31 (Fri).

<Return address>

〒150-6005 Ebisu Garden Place Tower 5F, Ebisu 4-20-3 Ebisu, Shibuya-ku, Tokyo

 EPlus Co., Ltd.

 MOONCHILD5/26 Performance Section, Customer Front Department

<Required items at the time of return>

※Please put the collected tickets and notes with the following items in the envelope.

・Name

・Address

・TEL

・Name of financial institution ※　※Net banks can also be specified.

・Branch name

・Account number

・Account name (Kana)

[People who receive Smatche]

[Convenience store or delivery receipt / ticket unissued ticket]

■Those who have paid at convenience stores, ATMs that support pazy, and online banking

We will refund the price using "Wellnet Remittance Service".

※Once the procedure is possible, we will inform you by e-mail again, so please wait a while.

※You can check the procedure here.→　

https://eplus.jp/sf/refund1/w-type

■Those who have paid by credit card

The credit card sales information will be canceled and the refund process will be performed to the registered account. Please check the details in the usage statement.

※It may take 2-3 months to refund.

For details, please refer to the chart below.

[Smartphone / PC]

https://eplus.jp/refund1/

e+ Customer Support Page http://eplus.jp/qa/

→Q & A Search "What happens to ticket refunds if the performance is canceled?"

→Please contact us from "Click here for inquiries" at the bottom of the Q&A details page.

Contact http://eplus.jp/refund-toiawase/

＞

●Those who purchased with Rakuten Tickets

Refund period: April 27 (Mon) 10:00 to July 31 (Fri)

※The refund method depends on the ticket issuance status.

※[Convenience store settlement] If you haven't issued a ticket yet, you will need to issue a ticket within the deadline.

※Please note that the ticket issuance deadline is different from the refund period.

For details, please refer to the following URL.

https://ticket.rakuten.co.jp/change/#perf_406717

[Inquiries regarding refunds]

Rakuten Ticket Customer Support

050-5893-9366 (weekdays from 10:00 to 17:00)

https://ticket.faq.rakuten.ne.jp/