Cancellation of performance
2020.07.18 SAT.
CIVILIAN
CIVILIAN 4th Anniversary Live “FOUR”
Changes in the holding method and ticket refund/recurrency sale in accordance with government policy
Thank you very much for your continued support of CIVILIAN.
Saturday, July 18 Shibuya CLUB QUATTRO's "CIVILIAN 4th Anniversary Live"FOUR "" has been discussed with the venue and related companies again, based on the current situation in COVID-19 infection.
In accordance with the guidelines of the venue prepared based on the basic policy of dealing with COVID-19 infection, which was announced by the government, as of July 18, the date of the event will be "up to 100 seats", and we have determined that it is impossible to hold the event in a standing format as before.
Since we have already sold more than 100 tickets, we have decided to cancel the performance, but this day is the anniversary of the anniversary of CIVILIAN, and in consideration of its importance, we decided to hold the event in line with the above guidelines.
At the time of the event, narrowing down visitors from many buyers may be lacking in fairness, so we will refund all tickets once and sell tickets by web lottery again .
Please refer to the following for details on ticket refunds and re-acceptance, and guidelines for holding performances.
We are very sorry for this report to the visitors who have been looking forward to it.
Also, thank you for your understanding that we will start moving toward the event in this way.
Advance sale ¥3,800
¥4,300 on the day
How to refund tickets
"CIVILIAN 4th Anniversary Live"FOUR "" will be announced on July 18th (Sat) of Shibuya CLUB QUATTRO.
[Refund Performance]
July 18 (Sat.) Shibuya CLUB QUATTRO, Tokyo
[Information on ticket refunds]
We will refund your ticket as follows.
The date and time of refund acceptance and the method of refund will vary depending on the play guide you purchased, so please check the following contents and make sure that you do not make a mistake.
※After the refund deadline, refund procedures will not be possible. Thank you for your understanding.
※Refunds will be made only to the person who purchased the product.
※We'll have some time before the refund. Thank you for your understanding.
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■Customers who purchased at ePlus
Refund period: Wednesday, July 1 10:00-Sunday, July 12 23:59
The refund method depends on how you receive the ticket and the payment method.
For details on how to refund, please refer to the refund method chart below.
<Refund method confirmation chart of performance cancellation>
Check your situation while answering questions. You can see the appropriate refund method.
<Persons whose payment method is other than credit card>
We will refund the price using "Wellnet Remittance Service".
Once the procedure is possible, we will send you an email from ePlus, please wait for a while.
In addition, we will send you the "Refund Procedure Start" email as soon as it is ready, but due to the impact of COVID-19, the procedure information is very crowded.
[within 2 months from the start date of refund] We will send you an e-mail with you.
※You can check the procedure here. → https://eplus.jp/sf/refund1/w-type
Contact http://support.eplus.jp/
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■Customers who purchased through Lawson Tickets
Refund period: Wednesday, July 1 10:00-Sunday, July 12 23:59
You will have your ticket and various fee tickets and will be refunded at your local Lawson Ministop store.
※If you have not issued a ticket, please use your reservation number during the refund period to complete the ticket issuance procedure.
Sorry to trouble you, but please bring your ticket to Lawson Ministop store within the above refund period.
Please apply for a refund from Loppi.
＊Click here for search of Lawson stores → http://store.lawson.co.jp/
＊Click here for a ministop store search → https://shop.ministop.co.jp/ms/
＊Click here for refunds on Lawson tickets → http://l-tike.com/oc/lt/haraimodoshi/
[About various fee tickets]
Various fees will be refunded. Refunds apply to advance service fees, over-the-counter ticketing fees, and system usage fees. (Delivery fees are not eligible for refunds.)
At the time of refund, various fee tickets handed along with the ticket are required.
If a ticket or any fee ticket has been lost or destroyed, the ticket will be issued.
Please note that refunds are not available at all.
Contact https://l-tike.com/contact/
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■Customers who purchased at Ticket Pia
Refund period: Wednesday, July 1 10:00-Sunday, July 12 23:59
The refund method depends on the method of receiving the ticket and the payment method.
Please check the refund method from the following URL.
⇒http://t.pia.jp/guide/refund.html
Contact Ticket Pia Information 0570-02-9111 (10:00 to 18:00)
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Information on resale
July 18th (Sat.) Shibuya CLUB QUATTRO "CIVILIAN 4th Anniversary Live"FOUR "" will be announced on the resale of tickets.
Due to measures to prevent COVID-19 infection announced by the government, the conditions for ticket lottery sales are different from before.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
[Application for Tickets]
・Tickets will be changed to chair seats, designated seats (with 4th anniversary limited gifts) 5,400 yen instead of standing.
・All tickets for the same performance that have already been sold will be refunded once and will be re-accepted. It's not a transfer performance.
If you have a ticket you purchased before, please make a refund so that you do not forget it.
・Regarding the lottery, the person who purchased the ticket for this performance will be given priority.
Target performance: Saturday, July 18 Shibuya CLUB QUATTRO
Acceptance period: Wednesday, July 1 12:00 - Monday, July 6 23:59
Acceptance URL: https://eplus.jp/civilian/
Limit number of applications: Up to 2 tickets per person
※To use the service, you need to register as a member of "e+" (no enrollment fee or annual membership fee is required).
[Requests and measures for cooperation with visitors regarding ticket resale]
・As part of infection prevention measures, it is necessary to summarize the information of visitors and create a list, and we will sell it with a "specific ticket" that allows you to check the name and contact information of the purchaser when purchasing a ticket. Please note that this information may be provided to public institutions such as public health centers as necessary.
・In order to prevent the risk of infection when issuing paper tickets or delivering tickets at the time of admission, only "electronic tickets" will be sold.
・Please wear a mask when you visit. If you do not wear a mask, you will be refused entry.
・We will measure body temperature at the time of admission, and we will refuse admission if you have any poor physical condition (fever of 37.5 degrees or higher, symptoms such as cough and sore throat).
・We do not accept gifts from customers, stand flowers, and celebration flowers.
In addition, we are considering paid distribution for those who do not come true. Details will be announced at a later date.
On the day of the event, we will make maximum efforts to prevent COVID-19 infection. I would like to inform you again about the measures.
We will continue to thoroughly implement infection prevention activities so that visitors can enjoy it with peace of mind.