Postponement
2020.06.06 SAT.
Arai pearl
Arai Maju 5 big cities TOUR 2020 Song! ~ Beat ~
Thank you very much for your continued support of Arai Maju.
Following the announcement of the extension of the "declaration of a state of emergency" based on the Act on Special Measures for Measures against COVID-19, we decided to postpone the Arai Maju 5 metropolis Tour 2020 Song!~ Beat~
For those who have been looking forward to the performance, we have made such a decision to prevent the spread of infection, with the health and safety of our customers first, although it is painful.
Thank you very much for your understanding.
The transfer performance will be on the following schedule.
<Transfer Performance Schedule>
Postponement → Saturday, June 6, 2020 Osaka UMEDA CLUB QUATTRO
Transfer → Thursday, January 7, 2021 Osaka UMEDA CLUB QUATRRO Opening 18:00/Starting 19:00
We will inform you about the release of tickets for the transfer performance schedule.
※For details on ticket refunds, please refer to the bottom of the page.
Advance sale ￥5,500
※Preschool children are not allowed. Elementary school students must be accompanied by a guardian.
[About student discount ticket]
・We will cash back 1,000 yen at the venue on the day.
・Student discount tickets are eligible for students under the age of 18 (* 18 or younger as of March 31, 2020).
・Please present your student ID card or ID card at the time of admission. If you are unable to present your student ID card or ID card on the day of the performance, you will not be able to make a student discount.
<How to refund tickets>
Your tickets will be handled in the following way.
① Ticket refund
② Exchange for goods
③ You can see it as it is in the transfer performance
①How to refund tickets
The refund method differs depending on the place of purchase. Please check the details below and proceed with the procedure.
■Majoule Class Super Advance ※Customers who purchase with Rakuten Tickets
If you wish to receive a refund, we will respond to the refund.
Please follow the procedure below.
Please be sure to complete the procedure within the period. After the period, refund procedures will not be possible. Thank you for your understanding.
[Refund request acceptance period]
May Sunday, May 31, 2020 23:59
[How to contact you for refund]
Please fill out the form above.
[Refund method]
Refund method for applicants by e-mail on June 2, 2020 (Tuesday).
I'll send it individually.
[Inquiry about refund of Rakuten ticket]
Rakuten Ticket Customer Support
050-5893-9366 (weekdays from 10:00 to 17:00)
https://ticket.rakuten.co.jp/inquiry
■M ticket advance ※Customers who purchase with M tickets
If you wish to receive a refund, we will respond to the refund by the following method.
Tickets will be refunded by bank account transfer from MATSURI.
Please enclose the ticket and the following required information and send it to the address below by simple registered mail.
Please note that we are not responsible for any accidents that have not arrived when sent by ordinary mail.
[Things to be sent]
・Ticket
・Notes containing the following items (all required)
＊Name (ticket purchaser name)
＊Number of tickets returned
＊E-Mail address
＊TEL
＊Name of financial institution
＊Branch name
＊Account type (ordinary, current account, etc.)
＊Account number
＊Account name (Kana)
If you wish to make a transfer to Japan Post Bank, you cannot transfer only with the symbols and numbers listed in your passbook. It is necessary to confirm the name of the store, deposit type, and account number for the transfer.
[Return of refund ticket]
〒164-0013 Yayoicho Building 5F, Yayoicho Building 6-10-11 Yayoicho 6-chome, Nakano-ku, Tokyo
To MATSURI Co., Ltd. "Arai Pearl Ticket Refund Section"
※We will refund you sequentially from the arrival of the ticket. (It may take about a month.)
※Refund acceptance period until June 10, 2020
※After the period, refund procedures will not be possible. Thank you for your understanding.
※Please note that refunds other than the above methods will not be accepted.
For inquiries regarding refunds of M tickets, please contact the following email address.
[email protected]
■Customers who purchase e-plus
●In the case of tickets issued by FamilyMart Seven-Eleven
＊Refunds will be made at the store where you purchased the product.
※Please note that refunds will not be possible after the refund period.
※Refund period until July 31, 2020 (Friday).
●In the case of delivery
It must arrive by mail on July 31, 2020 (Friday).
※For details such as the mailing address of the ticket, please check the chart below (E-Plus HP).
＊Please refer to the following address for details.
[Smartphone / PC] https://eplus.jp/refund2/
※Please note that refunds will not be possible after the refund acceptance period.
Inquiries regarding refunds for ePlus: http://support.eplus.jp/
■Customers who purchase at Ticket Pia
For details, please refer to the following URL.
http://t.pia.jp/guide/refund.jsp
※Refund period until July 31, 2020 (Friday).
※Inquiries regarding refunds at Ticket Pia: http://t.pia.jp/help/
■Customers who purchase with Lawson tickets
1.Tickets and 2. Fee tickets are brought to you at the Lawson Ministop store.
Please refund the ticket price and various fees (some refunds are not eligible).
※Refunds can be made at any convenience store where you have picked up your ticket. (If purchased with Lawson, it will be refunded at Lawson, and if purchased with Ministop, it will be refunded at the Ministop store.)
Please perform the refund operation from Loppi installed in the store. Available 24 hours a day
Tickets and fee tickets will be collected at the time of refund.
For details, please refer to the link below.
http://l-tike.com/oc/lt/haraimodoshi/
※Refund period until July 31, 2020 (Friday).
②How to exchange goods
If you would like to exchange for goods, please read the following notes before applying.
※It will be exchanged for goods. There is no refund for the ticket price.
※Goods are as follows.
「Song! 〜Beat〜 TOUR Big tee」
"Clear File 2 Types 1 Set"
"IC Sticker Majuca"
※Each ticket will be exchanged for the above 3 goods.
[Replacement method]
Please enclose the ticket and a memo stating the destination of the goods, etc., and mail it to the address below by simple registered mail.
[Things to be sent]
・Ticket
・Notes containing the following items (all required)
＊Name (ticket purchaser name)
＊Number of tickets returned
＊E-Mail address
＊TEL
＊Postal code and address of the goods destination
＊Fill in either the color of the T-shirt (white or black). The size is one size.
Goods Exchange Ticket Mail Address
〒164-0013 Yayoicho Building 5F, Yayoicho Building 6-10-11 Yayoicho 6-chome, Nakano-ku, Tokyo
To MATSURI Co., Ltd. "Arai Pearl Goods Exchange Section"
※The exchange period for goods is limited to the arrival on June 10.
※Shipment is scheduled from late June.
Inquiries regarding exchange for goods
③You can use your ticket as it is in the transfer performance.
Please keep it in a safe place so that you don't lose your ticket.
We apologize for any inconvenience this may cause to our customers.
Thank you very much for your understanding.
[Inquiries about each performance]
※As part of measures to prevent the spread of COVID-19 infection, the reception by operators may be suspended or the reception hours may be changed.
<Osaka Performance>
Kyodo Information: 0570-200-888