the telephones

[Information on ticket refunds]
Tickets will be refunded as follows for customers who cannot come to the venue as a result of changes in opening and opening hours.
※After the refund deadline, refund procedures will not be possible. Thank you for your understanding.
※Refunds will be made only to the person who purchased the product.

Refund period: Monday, April 12 10:00 to Sunday, April 25 23:59
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■Customers who purchased at ePlus

The refund method depends on how you receive the ticket and the payment method.
For details on how to refund, please refer to the refund method chart below.

<Refund method confirmation chart> http://eplus.jp/refund2/
Check your situation while answering questions. You can see the appropriate refund method.

Contact http://support.eplus.jp/

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■Customers who purchased at Lawson Ticket Pia

During the refund period, please be sure to contact customer support from the following:
▼Chikeprakastamer support
https://tixplus.jp/support/tixplus/

[Required items]
※Inquiry type: [Ticket purchase / delivery] Ticket application / payment / delivery, etc.] Please select it.
Please be sure to specify the following information.
・Name
・Plus member ID
・E-Mail address
・Artist event name
・Refunded performance
・Number of refunds
(Please specify in "Contents of Inquiries")
※Please be sure to contact us by the applicant who purchased the product.

A refund will be given to customers who contact us during the period from Chikepra by mid-May.
For refunds, we will use eContext's "CASH POST" service.
※Some fees cannot be refunded. Thank you for your understanding.

FAQs and inquiries: Chikepra https://help.tixplus.jp/other/2403
※Please specify "the telephones refund."
Please include your phone number, name, ID (email address), and details of your inquiry.

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■Customers who purchased at Tikeplatrade

During the refund period, please be sure to contact customer support from the following:
▼Chikeprakastamer support
https://tixplus.jp/support/tixplus/

[Required items]
※Inquiry type: [Ticket purchase / delivery] Ticket application / payment / delivery, etc.] Please select it.
Please be sure to specify the following.
・Name
・Plus member ID
・E-Mail address
・Artist event name
・Refunded performance
・Number of refunds
(Please specify in "Contents of Inquiries")
※Please be sure to contact us by the applicant who purchased the product.

FAQs and inquiries: Chikepra https://help.tixplus.jp/other/2403
※Please specify "the telephones refund."
Please include your phone number, name, ID (email address), and details of your inquiry.

This performance will be held while complying with the guidelines of government agencies and live host cities, and giving top priority to measures to prevent the spread of virus infection at each venue.
If you are purchasing a ticket, please check the notes below and agree to apply.

[Notes]
※Preschool children are not allowed.
※As part of infection prevention measures, it will be sold on "electronic tickets" instead of paper tickets. Application and use of electronic tickets are limited to smartphones.
※It is necessary to summarize the information of the visitors and create a list, and we will sell it with a "specific ticket" that allows you to check the names and contact information of the purchaser and accompanying person when purchasing the ticket. Please note that this information may be provided to public institutions such as public health centers as necessary.
※This performance will be conducted in accordance with the guidelines of the government and the venue.
※You may be asked to confirm your ID at the time of admission.
※The temperature will be measured at the entrance.
※Please come and visit us wearing a mask. Those who do not wear a mask will not be allowed to enter.
※If you feel sick after entering, please inform the staff immediately. (You may be asked to leave depending on the symptoms.)

In addition, please refrain from visiting customers who fall under any of the following items.
・Those who have a fever of 37.5 degrees or higher (heat fever of 1 degrees higher than normal fever) (Please take the temperature before heading to the venue.)
・Those who have been consulted or medication for fever or cold symptoms within 2 weeks from the date of the performance
・Those who have had an abnormal sense of smell, abnormal taste, cough, runny nose, or fever within 2 weeks from the date of the performance
※Please note that tickets cannot be refunded unless the performance is postponed or canceled.

[Other Notes]
・Please refrain from chatting in the hall, lobby, etc.
・We will prepare alcohol disinfectant for fingers at the entrance etc. We ask for thorough disinfection.
・During the performance, we plan to maintain ventilation conditions in the hall and provide ventilation time to open all doors in the hall.
・After the performance, the regulations may be closed.
・Gifts, stand flowers and congratulatory flowers will be declined to reduce the risk of infection.
・Please do not wait to enter or wait around the venue.