a crowd of rebellion

① For customers planning to visit

This is a request to all visitors regarding the prevention of COVID-19 infection and the performance of this performance. Please be sure to check before visiting.

<On the occasion of the performance>

・This performance will be held with the number of visitors in accordance with the guidelines of the government, local governments, and venues.

・In the future, the performance may be postponed or canceled based on a comprehensive assessment of requests from the Ministry of Health, Labour and Welfare, government agencies, and local governments, as well as the status of the spread of infection.

<Request for advance>
・Please download the "COVID-19 Contact Confirmation App" (COCOA) to your smartphone in advance and use it.

・If you are in a wheelchair, please contact us in advance after purchasing the ticket.

<Request for the day of the performance>

If you have any of the following symptoms, please refrain from visiting the venue on the day.

In addition, admission will be refused if any of the following symptoms are observed.

(1)Those who have a fever and have a fever of 37.5 ° C or higher as a result of temperature measurement
(2)Those who have symptoms of dyspnea, general malaise, nasal discharge / nasal congestion, taste / smell loss, eye pain or conjunctival congestion, headache, joint / muscle pain, diarrhea, nausea / vomiting within the past 3 days
(3)Those who have close contact with those who are found to be positive for COVID-19 infection, those who are suspected of being infected by family members or close acquaintances.
(4)Those who have a history of visiting countries/regions that require entry restrictions, observation period after entry from the government within the past two weeks, and have close contact with the residents.

<Request for time difference admission>

In order to alleviate congestion at the time of entry, we will set the recommended time for arrival according to the seat as a time difference entry.

The seat number will be specified on your electronic ticket, so please check it and come to the recommended time below.

・16:50 = No. 1 to No. 50

・17:00 = 51 to 100

・17:10 = 101 to 150

・17:20 = 151 to 200

・17:30 = 201 to 241

※Please do not wait in front of the venue before the meeting time.

※Please be sure to keep a distance from each other before entering the venue.

※It may be unavoidably changed depending on the opening preparation and weather conditions.

　In that case, please follow the instructions of the operation staff.

※We are planning to sell merchandise in advance on the day of the event.

　Goods sales advance time 16:00 ~ Scheduled

※You can purchase it without a ticket.

※When you arrive, please enter after arranging according to the guidance of the staff outside the venue.
※Admission is possible outside of the recommended time, but restrictions may be imposed.

※It is subject to change from advance notice depending on congestion and weather.

※After the performance, the restrictions will be closed to alleviate congestion.

■Regarding admission

・Please confirm wearing a mask when entering. → Temperature measurement (non-contact temperature measurement) → Hand sanitization → We will inform you in the order of ticket confirmation. Thank you for your cooperation.

1.  Confirm wearing a mask

2.  Temperature measurement

The temperature is measured with a non-contact temperature meter. The temperature measurement staff wears masks and gloves.

3.  Hand sanitization

Please disinfect your hands with an alcohol disinfectant.

4.  Ticket confirmation

All performances will be entered by electronic ticket.

※Drinking alcohol and entering after drinking are prohibited.

※You will not be able to re-enter after entering.

■Notes

・When you come to this performance, please cooperate to keep the distance between customers all day.

　When waiting for admission, please line up according to the guidance of the staff.

・During the actual performance, viewing and loud support from your own seats are prohibited.

・Please minimize conversations between customers in the venue.

・If you feel uncomfortable at the venue on the day, please speak to the staff immediately.

※In case of infected person, we will grasp the names and contact information of visitors and provide information to public institutions such as public health centers if necessary.

※You may be required to present your identity verification documents, so please bring it with you.

※If there is any change in the information entered at the time of purchase of the ticket, please contact us in advance.

※Tickets purchased outside of the regular route will not be allowed to enter in any case. Only the purchaser is valid.

If you do not cooperate with the above, or if you have the symptoms described in [Request for the day of the performance], you will not be able to enter in any case.

<Information on Performances>

・The venue will be ventilated by facility equipment.

・Please note that gifts and inserts cannot be received this time.

・Please refrain from waiting or waiting for performers.

The above information may be changed depending on the date of the event and the guidelines of the government and related organizations.

We ask for your understanding and cooperation so that you can follow the instructions of the staff on the day so that everyone can enjoy the performance safely.

We ask for your understanding and cooperation in order to hold a safe and secure performance.

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[Inquiries about Performance]

GREENS 06-6882-1224 <Weekdays from 11:00 to 19:00> https://www.greens-corp.co.jp/

※As part of measures to prevent the spread of COVID-19 infection, the reception by operators may be suspended or the reception hours may be changed. For more information, please refer to the following website.

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② For customers who wish to cancel their visit

If you are unavoidably unable to attend the event, we will accept cancellation refunds.

The procedure differs depending on the play guide where you purchased the product, so please check the details below and make sure to complete the procedure within the corresponding period.

※Please note that applications outside the following period will not be accepted for any reason.

[Cancel refund period]

February 11, 2021 (Thursday/holiday) 10:00-Sunday, February 21 23:59

<Purchased by Lawson Ticket>

※Including customers who purchased in "acor members Advance" / "Official Homepage Advance"

[Refund method]

During the refund period, the refund will be made using CASHPOST (Note 1) after refund procedure from "My Page" on the Rachike application site.

After the deadline, you will not be able to make any refunds.

Note 1) CASHPOST is a service provided by eContext (registration number: Kanto Finance Bureau No. 00030), a fund transfer company under the jurisdiction of the Financial Services Agency.

Procedure Procedures

[step1]

　Log in to "My Page" on the site

[step2]

　Click [To Refund Procedures] in "Refund Information" at the bottom of My Page.

[step3]

　After confirming information such as ticket fees in the “Refund Status”

　Enter your e-mail address in "Refund Procedure Information Email Address" and click [Next].

[step4]

　After confirming the information of "Confirmation of application details", agreeing to the contents of the guidance, click [Refund application].

　Click here to complete registration on Rachike Site

[step5]

　To the e-mail address registered in [step3]

　You will receive an e-mail with "Receipt Details" and "Receipt Procedures" from Rachike.

　After confirming the contents, access the URL described.

　From here, the procedure for CASHPOST will begin.

[step6]

　Enter the "Receipt Number" in the email received in [step5] and enter the "Receipt Number" in [step5].

　Enter the number of "Image Authentication" and click [Next].

[step7]

　After confirming "Receiving contents", select the receiving method in "Select Receiving method".

[step8]

　Enter [Reservation number] and [Phone number] at the time of application as "Authentication key", and then enter the [Reservation number] and [Phone number].

　Please confirm and agree with the handling of personal information.

[step9]

　After that, follow the instructions on the screen to complete the procedure.

※Please confirm the operation and registration details during this procedure before proceeding.

Please note that we will not be able to respond to any inconvenience caused by the customer during the procedure.

※Please make a refund within 3 days after completing the registration on [step4] Rotike site.

Please note that if you do not complete the procedure within 3 days, you will not be able to refund it.

※When receiving e-mails, make settings in advance so that the following two domains can be received.

If you do not receive the e-mail, be sure to check the settings yourself during the period.

≪Receivable domain ≫ l-tike.com / ent.lawson.co.jp

Contact

Lawson ticket

https://l-tike.com/contact/

<Purchased by Ticket Pia>

Refunds will be made within Cloak.

If you have already issued an electronic ticket, return the ticket to Cloak and apply for a refund at Cloak. 

For details, please refer to the following URL.

https://cloak.pia.jp/contents/guide/refund.html

Contact

If you have any questions, please refer to the following URL.

http://t.pia.jp/help/index.jsp　/　0570-02-9111（10:00～18:00）