the engy

[Refund acceptance details]

<Customers who purchased via e+ (e+)>
[Refund Period] 8/26 (Thu) 10:00 to 9/5 (Sun) 23:59
The refund method depends on the method of receiving the ticket and the payment method.
Please check which refund method will be used from the following URL.
Check how to postpone performances/change refund Chart https://eplus.jp/refund2/

https://eplus.jp/qa/

<Customers who purchased at Ticket Pia>
[Refund Period] 8/26 (Thu) 10:00 to 9/5 (Sun) 23:59
The refund method depends on the method of receiving the ticket and the payment method.
Please check which refund method will be used from the following URL.
⇒http://t.pia.jp/guide/refund.jsp
Contact Ticket Pia: 0570-02-9111 (Operator support: 10:00 to 18:00)

<Customers who purchased with Lawson Tickets>
[Refund Period] 8/28 (Sat) 10:00 to 9/5 (Sun) 23:59
The refund procedure is based on the refund procedure from “My Page (Note 1)” on the purchased reception site.
Please use CASHPOST(Note 2) and refund.
Please note that refunds from sites other than the place of purchase and refunds outside the refund acceptance period are not possible.
※Note 1) Log in is required to check “My Page” in the purchased site (https://l-tike.com).
※Note 2) CASHPOST is a service provided by eContext (registration number: Kanto Finance Bureau No. 00030), a fund transfer company under the jurisdiction of the Financial Services Agency.

<Procedures>
[step1] Log in to "My Page" on the site
[step2] Click [To Refund Procedures] in [Refund Information] at the bottom of My Page.
[step3] After confirming information such as ticket fees for "Refund Status", enter your email address in "Refund Procedure Information Email Address" and click [Next].
[step4] After confirming the information in "Confirmation of Application Details", agreeing to the guidance contents, click [Refund Application].
Click here to complete registration on Rachike Site
An e-mail with "Receipt Details" and "Receipt Procedures" will be sent from Rachike to the e-mail address registered in [step5] and [step3]. After confirming the contents, access the URL described here, the procedure with CASH POST will begin.
Enter the "Reception Number" in the email received in [step6] and [step5], enter the number of "Image Authentication", and click [Next].
[step7] After confirming the contents of receipt, select [Deposit to designated bank transfer account] in "Select the method of receipt".
[step8] Enter [Reservation Number] and [Phone number] at the time of application as "Authentication Key", confirm and agree to the handling of personal information, and click [Select a financial institution].
After [step9], follow the instructions on the screen to complete the procedure.

※Please confirm the operation and registration details during this procedure before proceeding.
※We will not be able to respond to any inconvenience caused by the customer during the procedure.
※Please make a refund within 3 days after completing the registration on [step4] Rotike site. Please note that refunds will not be possible if you do not complete the procedure within 3 days.
※When receiving e-mails, make settings in advance so that the following two domains can be received. If you do not receive the e-mail, be sure to check the settings yourself during the refund acceptance period.

≪Receivable domain ≫ l-tike.com / ent.lawson.co.jp

Contact Lawson Ticket: https://l-tike.com/contact/

<Customers who purchased hand-selled tickets>
[Things to be sent]
■Customers who wish to receive a refund at CASH POST (selectable from bank transfer, Lawson store receipt, and Seven Bank ATM receipt)
➀9/11 (Sat) Performance Ticket (If there is no stub on the right is invalid) ※Number of refunds
②Name (ticket purchaser)
③Mobile phone number
④The email address of the refund destination
➀Please send two memos from 2 to 4 to the following return address by simple registered mail (404 yen).

■Customers who wish to receive a refund by registered mail
➀9/11 (Sat) Performance Ticket (If there is no stub on the right is invalid) ※Number of refunds
②Name (ticket purchaser)
③Mobile phone number
④Postal code and address　
➀Please send two memos from 2 to 4 to the following return address by simple registered mail (404 yen).

[Tickets and Contact Memos Destination Address]
〒530-0005 Nakanoshima Island Festival Tower 3F, 2-3-18 Nakanoshima, Kita-ku, Osaka City　　
Kyodo Information "September 11 (Sat) the engy (Umeda Club Kuatro) Refund" Section
[Deadline] 9/3 (Fri) Postmark valid

※Please note that we are not responsible for any accidents that have not arrived when sent by ordinary mail other than simple registered mail.
※Please note that refunds may not be possible for arrivals after 9/3 (Fri) postmark.
※We will refund the total amount of the admission ticket fee you have received + postage for returning the ticket (up to 404 yen).
※The simple registered mail fee is refundable up to "404 yen". Please note that we cannot refund any ticket return difference exceeding "404 yen".

[Refund method]
■When receiving by CASH POST (can be selected from bank transfer, Lawson store receipt, Seven Bank ATM receipt)
After arriving and confirming the ticket, we will inform you how to receive it to the e-mail address you entered in the note enclosed with the ticket within one month.

<Email sender: Kyodo Information/Refund Service Name: CASH POST (Cash Post)＞

※If you are unable to guide you to the e-mail address you entered for some reason, such as e-mail reception settings, we may change it to SMS (short message) to your mobile phone number.
※Please enter the 4-digit performance date (0911) for the authentication key on the receipt procedure screen.

■In case of receipt by registered mail
After arriving and confirming the ticket with us, we will refund it by registered mail to the address in the contact memo enclosed with the ticket within one month.

Contact
Kyodo Information 0570-200-888 Weekdays and Saturday from 11:00 to 16:00 (closed on Sunday and public holidays)

Due to the postponement of the performance, we will start accepting new tickets for transfer performances in advance.
For details, please refer to the official website.
We apologize for any inconvenience and inconvenience caused by the recent situation.
Last but not least, I wish you all the members and staff all the best wishes for your health.
We look forward to your continued support for the engy.