Cancellation of performance
2021.04.16 FRI.
THE STRUTS
<The St Rats>
JAPAN TOUR 2021 [Transfer Performance]
Due to the spread of COVID-19 in COVID-19, we have decided to hold a transfer of the postponed performance in 2022, but we have decided to cancel the entire Japan tour schedule including additional performances.
All tickets will be refunded in the play guide you purchased during the period from 1/20 (Thu) to 3/31 (Thu).
Don't lose your ticket and bring it with you. Please check the website of the Creativeman for details. (You can also check it at the bottom.)
We sincerely apologize for any inconvenience this may cause to the customers who purchased the ticket and related companies.
The following is a statement from the band and its Japanese translation.
In light of new developments with the pandemic, Creative Man and The Struts have agreed to cancel the band’s already
postponed tour of Japan. Ticket refunds are available from point of purchase. The Struts are very disappointed not to be able
to travel to Japan in 2022 but feel this is the right thing to do, at this time.
The Struts would like to take this opportunity to thank their Japanese fans for their patience and understanding. The band
adds, "We are so sorry to have to cancel our postponed dates.
We promise we will be back as soon as we can! We love Japan and promise to make up for the lost time.
Stay Safe! Love, Luke, Adam, Jed, & Gethin"
With the spread of new variants in COVID-19, Creativeman and The Struts have decided to cancel the postponed Japan Tour. Ticket refunds can be made at the store where the ticket was purchased (play guide). The band is very sorry that it will not be able to go to Japan in 2022, but at the moment I feel this is the best.
Also, The Struts is deeply grateful that Japanese fans have been patiently waiting for me.
In addition, the band will add the following message.
"I'm really sorry that I have to cancel the postponed performance. I promise that I will return to Japan as soon as possible! We love Japan, and we always make up for it. Everyone, stay healthy until then! With love."
– Luke, Adam, Jed and Gathin
Advance sale ￥7,500
※Preschool children are not allowed to enter
Creativeman TEL: 03-3499-6669
[Refund]
If you have a ticket, we will refund you again.
◆Those who purchased at Ticket Pia
Refund period: 2022/1/20 (Thu.) 10:00 to March 31, 2022 (Thu.) 23:59
The procedure differs depending on how the ticket is collected.
▼Customers who have already issued tickets at Pia Stores and FamilyMart
Refunds will be made at the store where the ticket was issued. Please bring your ticket within the refund acceptance period and come to the store.
Tickets issued at the store indicate the name of the store you purchased at the bottom left of the ticket.
▼Customers who have not yet issued
Please select a ticket from the Cloak ticket list and complete the refund procedure within the refund acceptance period.
▼Customers who have already issued and delivered at Seven-Eleven
If you have already issued a ticket at Seven-Eleven, you will not be able to refund at Seven-Eleven stores due to system limitations.
Sir.
Please return the ticket to the following address (email center) by "registered mail", "courier service", "special record mail" by arrival within the refund acceptance period.
Usually, refunds will be made with a postal transfer payment certificate within 3 to 4 weeks after the refund acceptance period. (*Currently, it will take more time than usual.)
I'm doing it.
The postal transfer payment certificate will be sent in a green envelope from the Postal Savings Office. Please bring your identification card and cash it at the post office.
Please.
<Return address>
〒150-0011 Shibuya First Tower 1-2-20 Higashi, Shibuya-ku, Tokyo
To Pia Co., Ltd. Ticket Pia Mail Center "THE STRUTS"
<Required items at the time of return>
Please be sure to enclose a memo with the following contents when returning the ticket.
1.Refund address 2. Name 3. Phone number that can be contacted (If there is a difference between the contents of the note and the contents enclosed, we have confirmed it by phone.)
It may be difficult. 4.Unit price of return tickets 5. Number of return tickets
<Notes on Return>
Please be sure to put in the ticket and return it. Please note that cannot refund it by the sending only for memos.
Details of other refunds: http://t.pia.jp/guide/refund.html
Contact Ticket Pia http://t.pia.jp/help/index.jsp＞
◆Those who purchased with Lawson Tickets
Refund period: 2022/1/20 (Thu.) 10:00 to March 31, 2022 (Thu.) 23:59
If you would like to receive a refund, you must first issue a ticket at a nearby Lawson Ministop store and then refund at Loppi within the store.
Thank you very much for your attention. Please check the refund method before proceeding. ⇒ http://l-tike.com/oc/lt/haraimodoshi/ [Various Hands]
Fees will also be refunded. Refunds are advance service fees, over-the-counter ticketing fees, and system usage fees.
Sir. (Delivery fee is not eligible for refund.) At the time of refund, various fee tickets handed along with the ticket are required. Ticket
Alternatively, please note that refunds cannot be made if various fee tickets have been lost or destroyed.
Contact Lawson Tickets https://faq.l-tike.com/＞
◆Those who purchased with ePlus
Refund period: 2022/1/20 (Thu.) 10:00 to March 31, 2022 (Thu.) 23:59
The refund method depends on how you receive the ticket and the payment method.
https://eplus.jp/refund1/
Please check it out.
Contact http://eplus.jp/refund-toiawase/＞
◆Those who purchased through LINE Tickets
Refund period: 2022/1/20 (Thu.) 10:00 to March 31, 2022 (Thu.) 23:59
※The refund method will be announced on LINE's talk via the LINE Ticket info account.
※Refunds are available to customers who own the ticket.
"LINE Ticket Info" account is a customer who purchased LINE Tickets.
You will always be the account you are following.
Contact LINE Tickets https://line.me/R/ti/p/%40lineticket_jp＞
※The official account of LINE is in the inquiry form.
Please contact us from "Question in Talk" at the bottom of your account.
◆Those who purchased on Creativeman 3A MEMBERS Creativeman Mobile
Refund period: 2022/1/20 (Thu.) 10:00 to March 31, 2022 (Thu.) 23:59
The refund method depends on how you receive the ticket and the payment method.
■Those who purchased at 3A Members Reception
http://w1.onlineticket.jp/tkt1/web/refund/refund1/index.html
Please check it out.
Contact https://w1.onlineticket.jp/sf/cmp-3a/web/faq＞＞
■Those who purchased on Creativeman Mobile
https://eplus.jp/refund1/
Please check it out.
Contact http://eplus.jp/refund-toiawase/＞
◆Those who purchased at Umeda Club Quattro
By Thursday, March 31, 2022 (postmark valid), please return the <unused ticket> by the post office "Simple Registered Mail" to the address below.
Refunds will be made by registered mail sequentially. ※When returning the refund ticket, the simple registered mail fee of 404 yen was refunded together with the ticket fee.
I'll do it.
[Required items for enclosed memo]
1.Name 2. Postal code 3. Address 4. Phone number (a number that is easy to contact during the day)
[Ticket return address]
〒530-0051 Plaza Umeda 10F 8-17 Taiyuji-cho, Kita-ku, Osaka-shi, Osaka-shi, Osaka
Umeda Club Quattro "THE STRUTS 2022" Refund Section
Refunds will also be made at the Umeda Club Quattro store. Please bring your ticket directly to the store during the refund period.
※Business hours are different every day, so please contact us before visiting.
Contact Umeda Club Quatro: 06-6311-8111