Cancellation of performance
2021.03.23 TUE.
NEW HOPE CLUB
<New Hope Club>
[Notice of cancellation of performance/ticket refund] (Updated on 22/05/02)
Tickets purchased will be refunded from May 3rd (Sat) to June 17th (Fri) in the Play Guide you purchased.
The refund method differs depending on the place of purchase, so please check the details below before proceeding.
I was unable to come to Japan this time, but NEW HOPE CLUB is looking forward to meeting Japanese fans in the near future. Thank you very much for your understanding and cooperation.
Advance sale ¥6,800
※Preschool children are not allowed to enter
Live Nation Japan： [email protected]
[Refund]
※After the refund period, you will not be able to refund the ticket fee, so please complete the procedure within the period.
●Those who purchased at Ticket Pia
Refund period: 5/3 (Tue) 10:00 to 6/17 (Fri)
[Those who have not yet issued a ticket]
A refund will be made at Ticket Pia Cloak (cloak).
Please check the refund method from the URL below and proceed with the procedure.
https://cloak.pia.jp/contents/guide/refund.html
[Those who have already issued a ticket at the store (Seven-Eleven / FamilyMart / Ticket Pia Shop) / Delivery Receipt]
Regardless of the location of the ticketing place, it must arrive by June 17 (Fri) and return it to the following address (email center) by simple registered mail, courier, or specified record mail.
Yeah. Refunds will be made with the postal transfer payment certificate.
●Precautions for Return
Please be sure to enclose a memo with the following contents when returning the ticket.
1.Address of the refund destination
2.Name
3.Phone number that can be contacted
※If there is a difference between the contents of the memo and the enclosed contents, we may check it over the phone.
4.Unit price of return ticket
5.Number of return tickets
●Return address
〒150-0011 Shibuya First Tower 1-2-20 Higashi, Shibuya-ku, Tokyo
Addressed to Pia Co., Ltd. Ticket Pia Mail Center “NEW HOPE CLUB 3/23 Performance”
Refunds will be made with the postal transfer payment certificate.
The postal transfer payment certificate will be sent in a green envelope from the Postal Savings Office. As soon as it arrives, bring your identification card and post office.
Can you cash it?
※Refunds will be made up to 3 to 4 weeks after the end of the refund acceptance period due to the procedure. Thank you for your understanding.
Contact Ticket Pia Information 0570-02-9111 (10:00 to 18:00)
[Purchased from English page]
We will refund your money to your designated bank account.
Information on how to apply for "Information required at the time of transfer" will be provided separately by e-mail from Ticket Pia.
Please be sure to contact us at the address indicated in the email you provide during the refund period.
Inquiries about refunds for English page: [email protected]
●Those who purchased with Lawson Tickets
Refund period: 5/3 (Tue) 10:00 to 6/17 (Fri)
※If you are purchasing at a convenience store, you can purchase it at the convenience store Lawson or Ministop store where you purchased it.
I'll give you a refund.
(Note 1) Please note that refunds will not be available for ticket stubs that are missing.
(Note 2) Other fees other than ticket fees will be refunded in full. At that time, each ticket was handed over at the store when purchasing the ticket.
A class fee ticket is required. If you lose various fee tickets, we will not be able to refund the external fee.
Yeah.
◆For details on how to operate Loppi, please refer to the following URL.
http://l-tike.com/oc/lt/haraimodoshi/
Contact Lawson Tickets https://faq.l-tike.com/
●Those who purchased with ePlus
Refund period: 5/3 (Tue) 10:00 to 6/17 (Fri)
[Persons who have received paper tickets]
＊If you have already received a ticket, you will need to make a refund if you have credit card payment.
<Convenience store ticketing>
Refunds will be made at the store where you purchased the product.
https://eplus.jp/sf/refund1/a-type
<Those who cannot receive delivery or refund at ticketing stores>
Please return the ticket to Eplus.
https://eplus.jp/sf/refund1/b-type
※For details such as the mailing address of the ticket, please check the chart above (E-Plus HP).
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[For those who have not issued paper tickets or received smatche]
<Payment method is credit card>
If you have not issued a ticket yet, you do not need to complete the procedure yourself.
https://eplus.jp/sf/refund1/c-type
<Persons whose payment method is other than credit card>
We will refund the price using "Wellnet Remittance Service".
Once the procedure is possible, e-Plus will inform you by e-mail, so please wait for a while.
※You can check the procedure here. → https://eplus.jp/sf/refund1/w-type
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[Smartphone / PC] https://eplus.jp/refund1/
[Information and inquiries regarding refund method] http://eplus.jp/refund-toiawase/